Returns & Exchanges

At Vizello, we strive to ensure that every product meets our quality standards and customer expectations. If for any reason you are not satisfied with your purchase, we offer a return and exchange process to assist you.

Return Request Timeframe

Customers may request a return or exchange within 14 days after the package has been delivered.

Requests submitted after this period may not be eligible for review.

Conditions for Returns or Exchanges

To qualify for a return or exchange, the following conditions must be met:

  • The item must be unused and unworn

  • The product must be returned in its original condition

  • Original packaging, tags, and accessories must be included

  • The product must not show signs of damage caused after delivery

Items that do not meet these requirements may not be approved for return.

Items Not Eligible for Return

Certain items may not be eligible for return or exchange, including:

  • Customized or personalized products

  • Final sale or clearance items

  • Products damaged due to misuse, improper handling, or normal wear

Vizello reserves the right to decline return requests that fall outside the conditions described in this policy.

How to Request a Return

To request a return or exchange, please contact our customer support team.

Email: support@mozela.shop

Please include the following information in your message:

  • Order number

  • Reason for the return request

  • Proof of purchase (order confirmation or receipt)

Our support team will review your request and provide further instructions if the return is approved.

Return Shipping

Unless the item received is defective or incorrect, customers are responsible for the return shipping costs.

We recommend using a trackable shipping service, as Vizello cannot be responsible for packages lost during return transit.

Exchanges

If an exchange is requested, the replacement item will be processed once the returned product has been received and inspected.

Exchanges are subject to product availability at the time of processing.

Contact Information

If you have any questions regarding our Return & Refund Policy, please contact us:

Email: support@mozela.shop
Website: https://mozela.shop