FAQs

How do I place an order?

To place an order, simply browse the products available on mozela.shop, select the item you would like to purchase, and add it to your shopping cart.

When you are ready, proceed to checkout, enter your shipping information, choose your preferred payment method, and confirm the order.

After your order is successfully placed, you will receive an order confirmation email containing the details of your purchase.

What payment methods do you accept?

We currently accept several secure payment options, including:

  • Visa

  • MasterCard

  • American Express

  • PayPal

All payments are processed through secure and encrypted payment gateways to ensure safe transactions.

Is my payment information secure?

Yes. Your payment security is very important to us.

All payment transactions are processed by trusted third-party payment providers using industry-standard encryption technology.

Vizello does not store or directly access full credit card numbers or sensitive payment information.

How long does shipping take?

Orders are typically processed within 3–5 business days after payment confirmation.

Once shipped, delivery to addresses within the United States usually takes 10–14 business days.

You will receive tracking information once your order has been shipped.

Will I receive tracking information?

Yes. After your order has been shipped, you will receive a shipping confirmation email that includes your tracking number and tracking link so you can monitor your shipment.

Tracking numbers may take 24–48 hours to become active in the carrier’s system.

What is your return or exchange policy?

Return or exchange requests may be submitted within 14 days after the order has been delivered, provided that the item is unused, unworn, and returned with its original packaging and accessories.

Please refer to our Return & Refund Policy page for more detailed information.

How do I request a return or exchange?

To start a return or exchange request, please contact our customer support team with your order number and the reason for your request.

Our support team will review your request and provide instructions for the next steps if the request is approved.

What if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact our support team as soon as possible.

Please include the following information in your email:

  • Order number

  • Description of the issue

  • Clear photos of the product

Our team will review the case and provide an appropriate solution.

Can I cancel or change my order?

Order cancellations or modifications may be requested within 24 hours after placing the order.

Once order processing has begun, changes or cancellations may no longer be possible.

How can I contact customer support?

If you have any questions or need assistance, please contact our support team:

Email: support@mozela.shop
Website: https://mozela.shop