At Vizello, every order is prepared carefully to ensure that products arrive safely and in excellent condition. The information below explains how orders are processed, shipped, and delivered.

Estimated Delivery Time

The total delivery time consists of two stages: order processing and shipping transit.

Stage	Estimated Time	Description
Order Confirmation	Immediate	A confirmation email is sent after payment is successfully completed
Order Processing	3–5 business days	Includes order verification, quality inspection, and packaging
Shipping Transit (United States)	10–14 business days	Estimated delivery time after the package has been shipped
Total Estimated Delivery	13–19 business days	From purchase date to delivery

Business days refer to Monday through Friday, excluding public holidays.

Order Processing

After payment confirmation, orders typically require 3–5 business days to be prepared before shipment.

During this stage our team performs:

Order verification
Product quality inspection
Secure packaging

Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Destinations

Currently, Vizello ships to customers located within the United States.

Actual delivery times may vary depending on several factors, including:

Shipping destination
Carrier logistics operations
Customs clearance procedures
Seasonal shipping volumes
Weather conditions or unexpected disruptions

Delivery times provided are estimates and may vary depending on external circumstances.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please note that tracking numbers may take 24–48 hours to become active in the carrier’s system.

Shipping Costs

Shipping fees are calculated automatically at checkout based on factors such as:

Delivery destination
Package weight and dimensions

The final shipping cost will be displayed before payment is completed. No additional shipping charges will be added after checkout.

Expedited Shipping

If you require faster delivery, please contact our support team before placing your order to check whether expedited shipping options are available.

Email: support@mozela.shop

Additional shipping fees may apply depending on the destination and carrier service.

Shipping Address Responsibility

Customers are responsible for providing accurate and complete shipping information at checkout.

Vizello cannot be responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping addresses.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Email: support@mozela.shop
Website: https://mozela.shop