Refund Policy

At Vizello, we are committed to providing quality products and a reliable shopping experience. If you experience an issue with your order, we offer a clear and transparent refund process to assist our customers.

Refund Request Window

Customers may submit a refund request within 14 days from the date the order is marked as delivered.

Requests received after this period may not be eligible for refund evaluation.

Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • The item must be unused and unworn

  • The product must be returned in its original condition

  • Original packaging, tags, and accessories must be included

  • A valid order confirmation or purchase record must be provided

Items that show signs of use, damage after delivery, or missing components may not be approved for a refund.

Non-Refundable Items

Refunds may not be available for the following categories:

  • Final sale or clearance items

  • Discounted promotional products

  • Customized or personalized products

Exceptions may be made if the product received is damaged, defective, or incorrect.

How to Request a Refund

To submit a refund request, please contact our customer support team.

Email: support@mozela.shop

Please include the following information:

  • Order number

  • Product name or item description

  • A brief explanation of the issue

Our support team will review your request and provide the next steps if the request is approved.

Return Procedure

If a return is required for refund processing, customers will receive the return instructions and address via email.

Items should be securely packaged to prevent damage during transit.

Unless the product received was defective or incorrect, customers are responsible for return shipping costs.

Refund Processing

Once the returned product has been received and inspected, approved refunds will be issued to the original payment method used during purchase.

Refund processing typically takes 7–14 business days, depending on the payment provider or banking institution.

Please note that shipping fees are non-refundable, unless the return is due to an error on our side.

If You Have Not Received Your Refund

If your refund has been approved but you have not yet received it:

  • Check your PayPal account or bank statement

  • Contact your payment provider or bank

  • Allow additional processing time for financial institutions

If you still need assistance, please contact our support team.

Contact Information

For any questions regarding refunds, please contact us:

Email: support@mozela.shop
Website: https://mozela.shop